|
IT Service Catalog |
|
Service |
Description |
Service Level Agreement |
Service Options |
Service Charges |
| E-mail |
MS Exchange
email inbox + calendar |
99.5%
availability during Core Business hours |
Light - 200Mb Quota |
$350 per mailbox/annum |
| Heavy - 1Gb Quota |
$500 per mailbox/annum |
| SOE |
Corporate
Standard Operating Environment incl MS Outlook & Std Office Suite
(No MS Access) |
99.5%
availability during Core Business hours |
Desktop |
$1000 per annum |
| Laptop |
$1500 per annum |
| Laptop w Cell Comms (2Gb
monthly plan) |
$2100 per annum |
| Telephony |
Digital
Handset on desk |
99.9%
availability during Core Business hours |
Std Digital Handset |
$300 pa + call charges |
| Executive Digital
Handset |
$400 pa + call charges |
| Executive Digital /
Video Handset |
$1000 pa + call charges |
| Cell Phone |
N/A |
Std Handset |
|
| Exec Handset |
|
| Printing |
Simplex &
Duplex laser printing (Network attached printers) |
99.5%
availability during Core Business hours |
B&W |
10c per page |
| Color |
40c per page |
| Video Conferencing |
Video Conferencing via
IP Video Handsets |
99.5% availability
during Core Business hours |
Internal Only
|
10c per minute |
| Data Communications |
Inter and intra site
data communications (WAN & LAN) |
99.9% availability 24x7 |
SLA |
as per SLA |
| Service Desk |
Service Desk facility to
log IT calls for service or resolution |
07:30 - 18:00 EDT
Mon-Fri |
SLA |
as per SLA |
| Remote
Access |
Remote
Connectivity from corporate laptop to corporate data network |
99.5%
availability during Core Business hours |
Broadband (80Gb plan) |
$400 + $50 per month |
| Cellular (4Gb plan) |
$600 + $$90 per month |
| App Hosting |
Application Hosting |
99.5% availability 24x7 |
SLA |
as per application SLA |
| Web Hosting |
Content
Hosting |
99.5%
availability 24x7 |
Intranet |
$40/Gb/month |
| Internet |
$50/Gb/month |
| DB Admin |
SLA |
07:30 -
18:00 EDT Mon-Fri |
App Support / Maint |
as per application SLA |
| Development |
$150 / hour |
